Privacy Policy
Last updated November 2025
Welcome to LB Designs. We value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website (LB-Designs-handmade.com) you agree to the terms outlined in this policy.
Who We Are
LB Designs
www.lb-designs-handmade.com
We create and sell handmade cards and related items. For data protection purposes we are the data controller of your personal information.
Collecting Personal Data and How We Use Your Information
When you make a purchase, create an account, or contact us, we may collect: Name, email address, shipping & billing address, phone number, payment information (processed securely through third-party providers, currently PayPal and Stripe).
We may also collect data automatically when you visit our site. such as: browser type, device information, pages visited and time spent on the site. This helps us improve our website and user experience.
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you about your order or inquiries
- Provide customer support
- Send other confirmations, updates or shipping details
- Improve our products and website functionality and send promotional emails (only if you have opted in).
- Comply with legal and tax obligations
We process your data lawfully under the following bases: contractual necessity, legitimate interests, legal obligation and consent (where applicable)
Sharing Your Information
We dont not sell or rent your personal data. However, we may share limited information with trusted third parties who help us operate our business. such as:
- Payment processors (e.g PayPal, Stripe) to complete your transaction.
- Delivery and courier services (Royal Mail or Evri) to deliver your orders.
- Website hosting and analytics providers who help us run our website.
All partners are required to keep your data secure and use it only as necessary to perform their services.
Cookies
We use cookies to enhance your browsing experience. analyse traffic, and remember your preferences. You can disable cookies through your browser settings, but some site features may not function properly without them.
Data Retention
We retain your personal data only as long as necessary to: complete transactions and deliver orders. Comply with tax and accounting requirements and resolve disputes and enforce legal agreements if necessary. After this period, we securely delete or anonymise your data.
Your Rights (Under UK GDPR)
You have the following rights regarding your personal data:
- Access - request a copy of the data we hold about you.
- Correction - ask us to update or correct inaccurate information.
- Deletion - request that we delete your data ("right to be forgotten").
- Restriction - Limit how we process your data.
- Portability - request your data in a structured, machine-readable format.
- Objection - object to certain types of processing, such as marketing.
To exercise any of these rights, please contact us at lois@lb-desigs-handmade.com
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk
Security of Your Data
We use appropriate technical and organisational measures through Ionos hosting to protect your personal data from unauthorised access, loss or misuse. All payment transactions are encrypted and handled securely through third-party payment processors.
In rare cases where your data is transferred outside to UK (for example, when using International service providers) we ensure appropriate safeguards are in place in compliance with UK GDPR requirements.
Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
Please contact us if you have any questions or concerns about this privacy policy or how your data is handled.